Issues with the highest urgency are prioritized. Clients in good standing* with a Service Level Agreement are prioritized over clients without an agreement and those not in good standing. Enterprise Level clients receive priority on Emergency and High rated issues as a benefit of the Enterprise Level service. Click Here to Purchase a Service Level Agreement

*Good standing is determined by the following:

• Does not currently have any overdue invoices.
• Has not had more than three delinquent invoices in the past year.
• Has not had more than one delinquent invoice over 60 days in the past year.
• Has never been sent to collections by PyroGraphics or Grey Ghost Group, LLC.
• Has never broken a contract with PyroGraphics or Grey Ghost Group, LLC.